(1) Changing address handling fee
The changing address handing fee will charged if the sender asks to deliver to another address within the county at 100CNY/piece (no fuel surcharge added). The applies to the following circumstances.
1. The package failed to be delivered because of the wrong or incomplete shipping address.
2. The recipient had moved to a mew address, or left the registered hotel.
3. The company refused to sign the package for the recipient already resigned from this company.
(2) Customs prepaid handling fee
Shipper's prepaid customs duties (DDP) and the handling fee for customs duties paid by third-party accounts are adjusted to 150RMB/order.
(3) Over-weight or over-dimension surcharge
If the single order weight exceed 70kg (do not include 70kg), or the length/width/height exceed 120cm, DHL will charge the over-weight or over-dimension surcharge at 810CNY per piece plus fuel surcharge.
(4) Special handling fee
In the following cases, a special handling fee of 1250RMB/order will be charged, plus the fuel surcharge of the month
1: Except for the special instructions of the shipper, the stickers/texts on the outer box indicate that the goods cannot be stacked ("Do not stack", "Do not stack / No Stack")
2: The outer package (or bare package, etc.) cannot withstand stacking of other goods, shapes or items on a pallet that prevent the safe stacking of a second pallet or other non-pallet shipments.
(5) Remote surcharge: 4.2CNY/KG, minimum charge of CNYRMB, plus fuel surcharge for the month
(6) Surcharge for high-risk areas: (applicable to documents + parcels) Charge standard: 185CNY/order, plus fuel surcharge for the month, (list of countries: Afghanistan, Burundi, Iraq, Libya, Mali, Niger, Syria, South Sudan, Yemen)
(7) Restricted destination surcharge: (only applicable to parcels, documents do not need to be charged) Charge standard: 280 CNY/order, (list of countries: Central African Republic, Cote d’Ivoire, Democratic Republic of Congo, Eritrea, Iran, Iraq , North Korea, Liberia, Libya, Somalia, Sudan, Syria, Yemen)
Note: For countries and regions that are both within the list of the high risk and restricted destinations, such as Iraq, Libya, Syria, Yemen, etc., the following charging standards are adopted: 185CNY + fuel surcharge + 280CNY